Some customers have reported problems with ICONOMI’s new verification system (presented in January 2018).
The new identification procedure for the Tier 1 verification requires that the user takes their own photo of their ID and their face. We’ve found out that the most efficient way to complete the verification Step 4 (Take a picture) is to run the procedure on an Android smartphone. The iPhone and low-resolution computer webcams may not work.
For any further questions or issues regarding your ICONOMI account verification, please, contact directly the ICONOMI support on: firstname.lastname@example.org.